Scolmore Group; where opportunity meets innovation and success is a tradition. Join us on our journey as we build not just careers, but a family of driven individuals committed to excellence. Discover how you can make a difference and grow with us.


About the Role

We are seeking a Customer Service Advisor, working with the wider Customer Service Team, providing an excellent service and supporting the day to day running of the department.

Main Duties

Answering Switchboard overflow.

Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public.

Dealing with all email enquiries.

Processing internet orders using Sage and our in-house systems.

Processing email orders using our in-house system.

Filing all paperwork on to our archive system.

Processing sample requests and internal picks.

Preparing quotes.

Providing information on part numbers etc. and some basic technical details.

Liaising with other departments to arrange rework of bespoke stock.

Setting up customers for online ordering.

Promotions and mailshots for customers in designated areas.

Overseeing 2-4 areas, specifically working with Area Sales Manager’s for those areas and any requests they may have.

Dealing with the carriers, chasing deliveries and obtaining PODs.

Maintain customer database to keeping contact details updated.

Overseeing forward orders, call offs and projects for your customers.

Monitoring customer orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts.


Essential Skills and Experience

Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time.

Be able to deal with difficult customers always remaining calm and professional.

Have the initiative to find a resolution to any problems that may arise.

Work equally well in a team as well as being able manage your own workload and effectively manage your own time.

Be accurate and efficient at all times.

Have basic knowledge of Word, Outlook, Excel and Sage would be beneficial, however, full training will be provided.